FAQ & SHIPPING
Where are you located?
We are located in Greenpoint, Brooklyn. If you have an upcoming appointment at our shop, your artist will provide you with our specific address.
Is this an all hand poked tattoo studio?
No! Tea, Kelli, and Krista are hand poke tattooers, while Michelle and Evan are machine tattooers. Additionally, our guest artists are both hand poke and machine tattooers.
How can I book an appointment?
Each of our resident artists open their books at various times. Please visit our individual Instagram accounts for information about when/how to book.
Can I bring friends or family with me to my appointment?
You are welcome to bring a maximum of 1 guest to the studio with you. They are welcome to hang out in our waiting room for the duration of your tattoo. Unfortunately, children and animals are not suitable guests.
Are you a Queer/POC friendly space?
YES! We have worked hard to maintain a gentle and safe space here. We only employ / host folks who are like minded individuals. We ask that when you are visiting our studio that you respect our space.
How do I pay for my tattoo?
Each artist typically requires a non-refundable deposit to be made electronically to hold your appointment. This deposit will be deducted from the final total of your tattoo. At the time of your appointment, we only accept cash payments, thank you!
Is it standard to tip your tattooer? How much should I tip?
100% yes. We work incredibly hard (generally 7 days a week), to run, maintain, and work out of our studio. Tips help keep our lights on, and let us know you enjoyed your experience. Standard tip amount is 20-30%, however ultimately it is whatever you feel comfortable contributing.
Do I have to bring my ID or Passport with me?
Yes, please! We make a copy of your ID to submit with your consent form. We adhere with all NYC health requirements.
How do I care for my tattoo?
You will receive a "Second Skin" or a classic bandage. Your artist will go in depth of how to remove bandages, clean, and care for your new tattoo. Always use high SPF sunscreen after it is healed! If you have any care questions please do not hesitate to reach out to your artist or email email@example.com.
Can I apprentice with one of your artists?
Sorry, we are not taking apprenticeships right now!
I am a tattoo artist and want to guest at your studio!
Awesome, thanks for wanting to work with us! Please send an email to our studio manager, Maggie at (firstname.lastname@example.org). We will begin working on our 2019 guest schedule in Jan 2019 :)
- Hate, misogyny, racism, and sexism WILL NOT BE TOLERATED. It is up to the discretion of our tattooers and staff to escort you out of our space if you cross any of these lines.
- ZERO drugs and alcohol. If you are intoxicated or bring these when you show up to your appointment you will be asked to leave.
- You must be 18+ to be tattooed in the state of New York.
Need to make changes or cancel your order? Please email us directly, email@example.com ASAP! We cannot modify or cancel your order after it has been shipped.
Orders placed during the week will ship the following Monday.
All purchases are final sale (unless we shipped an incorrect item, then please contact us directly).
All orders are shipped 2-Day USPS Priority mail with $50 insurance and do not require signature for delivery. Since signature is not required, please make sure your delivery location is secure. A tracking number will be sent to the email associated with your order, and can be used to track the progress of your shipment. Welcome Home is not responsible for carrier delays that occur after an order is shipped. Any disputes must be taken up with USPS.
All international packages are shipped via USPS First Class International. International shipments depend largely upon the pace with which they are processed through customs. WH is unable to control or predict delivery windows for these packages.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
We do not accept international return unless we sent you an incorrect item. In this case, USPS does not allow creation of an international return label, so we will reimburse you the cost of return shipping with a copy of your receipt when the new item is sent.
LOST OR MISSING PACKAGES:
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure.
You may pickup your item at your appointment and we will refund your shipping at that time. If you miss your appointment for any reason, we will then send out the item the following Monday.
Please contact us directly if this is something you’d like to set up.
On occasion we offer limited edition pre-order sales of products. Think of this as a reservation of this item!
Often these have several style options, PLEASE ensure you have selected the right style before checkout, as we cannot modify any orders once they have been placed with our manufacturer.
Please allow 4-6 weeks for production & shipping unless otherwise specified. If your order contains a pre-order item along with in-stock items it will be put on hold until the pre-order items are in stock. If you need an in-stock order sooner, we suggested you place the orders separately.
What happens if my package is returned because of an address issue?
If your package is returned to us because of an incorrect or incomplete address, we will be happy to reship for you. *Please note you will have to pay to reship the package.*
Welcome Home is not responsible for incomplete or incorrect addresses provided by customers. It is the customer's responsibility to ensure they are providing the correct information upon purchase. If your package is returned to sender, we will file a claim on your behalf in a time frame best for our studio.
What if I accidentally provided the wrong address or an incorrect one?
If you have placed your order but realized you provided an incorrect address or missed address info, please contact us right away. We can update your order within 24 hours.
What does your store do with my personal info? When purchasing an item from our website, we collect the personal information you provide such as your name, address and email address. With your permission, we may send you emails about our store, new products and other updates.